At Net City Shops we make every effort to offer a safe and pleasant shopping experience where you can buy with complete confidence.

Our new Customer Return Insurance Program allows you to return a product, that you may not be 100% satisfied with, for a fraction of what the actual return shipping charges may be.

Our Customer Return Insurance Program charge is $4.95 per order if purchasing from the following websites:
www.BikeRackShops.com
www.BikeTrainerShops.com
www.KayakRackShops.com or
www.HomeOrganizerShops.com.

Our Customer Return Insurance Program charge is $3.95 per order if purchasing from
www.WallDecorShops.com.

This is substantially less than the typical cost the customer bears when returning merchandise.

Below are some examples of freight charges to help you determine if you would like to select the Customer Return Insurance Program option:

Please keep in mind that the product being returned must be in new, unused condition and in it’s original packaging. Return authorizations must be requested by calling 1-877-367-4253. Return items must be dropped off at an authorized UPS drop off point.

Our standard return policies, including applicable restocking charges, for each individual website, will apply.

EXCLUSIONS:
Items Excluded From Offer: Special Orders, Area Rugs, Framed Art, Custom Murals, Closeouts, Outdoor Art, Garage Cabinets, Loft-It Lift, ProStor Heavy Lift, Outdoor & Indoor Commercial Bike Rack.

Shipments to locations outside the 'lower 48 states' are not eligible for this progrm.

Websites owned and managed by Net City Shops, other than those listed above, will not qualify for this program. Only one return per order will be allowed. Defective merchandise will be accepted back at the expense of Net City Shops regardless of the Customer Return Insurance Program participation status.